Privacy Policy

Bano Qabil is a free IT skills training program run by Alkhidmat Foundation Pakistan (“Bano Qabil”, “we”, “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information.

This policy applies to:

• The Bano Qabil website at banoqabil.pk, including registration, admit card, voucher, ID card, and classroom selection flows.
• The Bano Qabil mobile app for Android and iOS, used by enrolled students to access their classroom, attendance, assignments, fees, refunds, complaints, and requests.

• By using our website or app, you agree to this policy and to our Terms & Conditions.

Full name, father’s/guardian’s name, gender, date of birth, CNIC or B-Form number, phone number, WhatsApp number, email address, city, area, and educational background — provided by you during registration.

Your student ID and PIN. Your PIN is never stored in readable form on our servers. One-time passwords (OTPs) for PIN reset are sent to your registered WhatsApp number or email.

Course and campus preferences, interview and admit card details, assigned classroom and schedule, attendance records, assignment submissions and grades, quiz results, and certificates.

Security deposit voucher and payment status, fee transaction history, and — only if you request a security deposit refund — your bank name, account title, and account number/IBAN.

Photos and files you attach to assignment submissions, complaints, student requests, career applications, and any messages you send us.

Basic device and connection details (such as device model, operating system version, browser type, and IP address) recorded in server logs when you use our services. Our website uses Sentry to capture error reports so we can fix bugs. The mobile app does not contain advertising or third-party analytics SDKs.

• Camera — only when you choose to take a photo to attach to an assignment submission. We do not access the camera in the background.
• Photos & Files — only the specific photos or documents you select to upload. We do not scan or read the rest of your gallery or storage.
• Internet — to connect to Bano Qabil servers and load your student data.

Camera and photo/file access are optional. You can deny or revoke them at any time in your device settings; the rest of the app will continue to work, though you may not be able to attach files to submissions.

The app does not collect your precise location, contacts, call logs, SMS messages, or microphone audio.

• To process registration, interviews, admission, and classroom enrollment.
• To authenticate you and keep your account secure, including PIN resets.
• To manage attendance, assignments, grading, ID cards, provisional letters, and certificates.
• To process security deposits and refunds.
• To handle complaints and student requests, and to send program updates and notices.
• To share job and internship opportunities through partners such as Qabil.jobs, with your consent.
• To fix errors, prevent fraud and misuse, and improve our services.
• For internal reporting and, with your consent, promotional or testimonial purposes.

We do not sell, rent, or trade your personal information, and we do not use it for third-party advertising.

• Bano Qabil and Alkhidmat staff, faculty, and campus coordinators who need it to run the program.
• Service providers that host and operate our systems (such as cloud hosting, file storage, messaging, and error monitoring), bound to use the data only on our behalf.
• Banks, only to process your security deposit or refund.
• Approved employment and internship partners, only with your consent.
• Government or law-enforcement authorities where required by law.

• All data between the app/website and our servers is encrypted in transit using HTTPS.
• In the mobile app, your login session is stored in your device’s secure storage (iOS Keychain / Android Keystore).
• Access to student records is limited to authorized staff.

We keep your information while you are enrolled and afterwards for as long as needed to issue and verify certificates, meet financial and audit obligations, and comply with the law. When it is no longer needed, we delete or anonymize it.

We apply reasonable safeguards, but no method of transmission or storage is 100% secure. Please keep your PIN private and contact us immediately if you suspect unauthorized access.

Applicants must be at least 14 years old. Students under 18 should use our services with the knowledge and consent of a parent or guardian. If you believe a child has provided us information without appropriate consent, contact us and we will review and delete it where appropriate.

• Access a copy of the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your account and personal data (see Account & Data Deletion).
• Withdrawal of consent for promotional use or partner sharing at any time.

To delete your Bano Qabil account and associated data:

• Email banoqabil.khi@alkhidmat.com with the subject “Delete my account”.
• Include your full name, student ID, and registered phone number. Send it from your registered email address where possible.
• We may contact you on your registered phone or email to verify the request before processing it.

Your login access, profile and contact details, uploaded files, complaints, requests, and saved bank details are deleted. Signing out of or uninstalling the app does not delete your account.

Limited records — such as certificate issuance, security deposit and refund transactions, and anonymized attendance statistics — may be retained for up to 5 years where required for certificate verification, financial audit, or legal compliance. These are not used for any other purpose.

We confirm receipt within 7 days and complete deletion within 30 days of verifying your request. If you are currently enrolled, deleting your account ends your enrollment and may affect your security deposit refund eligibility.

We may update this policy from time to time. The “Last Updated” date at the top shows when it was last revised. Significant changes will be announced on our website or in the app. Continued use of our services after an update means you accept the revised policy.